At Natural Heating, we aim to dispatch all orders placed by 12pm midday on the same day - any orders placed after 12pm will be dispatched on the next working day (excluding weekends).
To save on shipping cost, collection from our showroom in Attleborough, Norfolk is available during opening hours - please contact us ahead of time to confirm stock availability. Payment must be made in store and cannot be accepted by phone or online as proof of collection.
If you have any enquiries regarding delivery, please don't hesitate to contact us on 01953 452525 or via email on sales@naturalheating.co.uk.
PARCEL DELIVERY
For smaller products such as stove spares and other accessories, we offer the following shipping services:
Under 2kg
- Royal Mail 2nd Class (2-3 woking days): £3.50
- Royal Mail 1st Class (1-2 working days): £5.50
Over 2kg
- DPD Next Day (24 hours, excluding weekends) for Mainland UK: £8.99
- Evri Economy (3-5 working days) for Highlands & Islands: £15.00
PLEASE NOTE - there is a weight limit of 15kg for deliveries to Highlands & Islands. If in doubt, please contact us for more information.
Pallet Delivery
For larger products such as wood burning and multi-fuel stoves, we offer an Economy Pallet delivery service for Mainland UK. For deliveries to Highlands & Islands or faster shipping options, please contact us directly before placing an order.
PLEASE NOTE - stock marked as "Showroom Only" is not available for delivery or online sales. If you'd like to find out more about "Showroom Only" products, please contact us.
From dispatch, the delivery can take approx 2 to 4 working days. The courier will contact you a day before they plan to deliver to confirm the delivery date - please ensure that someone will be available at the delivery address, as the driver cannot leave the goods outside without someone present to accept delivery. This would arrive on a lorry with tail lift and pallet truck, so you should not be required to help lift the pallet from the lorry. This would be a curb-side delivery, so the driver can only leave the pallet as close to your home as possible - in case of bad weather, our pallets are plastic wrapped which will keep the contents dry in the event that you do not have help lifting the contents inside and the pallet must be left outside for a few hours.
Please note that in the event you are not home when the courier attempts to deliver on the agreed delivery date, there will be a £40 re-delivery charge to either re-deliver the pallet or return it to our premises. We require TWO contact numbers for all pallet deliveries - if a second number is not included, dispatch MAY be delayed until another contact number is provided. To avoid delays, please include a second contact number in the "Additional Telephone" section in the Checkout Basket.
Before signing off on the delivery, PLEASE INSPECT THE GOODS - while we pack each pallet securely, any damage during transit must be reported to the driver immediately and reported to us within 24 hours of receiving the goods. Failure to do so results in the voiding of transit insurance as glass is only insured to point of delivery and unless signed as damaged, we would not be able to claim for this on your behalf.
